CIG Pannonia Life Insurance Plc. hereby informs the Investors and stock market participants that CIG has taken and implemented fast and effective measures to compensate for the effects of the emergency situation caused by the COVID-19 epidemic. The measures can be divided into two groups: measures to protect the health of our customers and employees, and steps taken to maintain and support business continuity, especially sales, during epidemiological restrictions.

At the beginning of the epidemic in Hungary, the management prepared a detailed risk analysis of the company's operations elements that may be affected by the expected epidemiological restrictions, furthermore developed a plan on how the company and its employees can work safely – even in case of a complete epidemic quarantine (lockdown). In accordance with the agreed plan, the management has taken the following measures.

Protecting the health of our customers and employees:

• Our personal customer service is only on duty. We have informed our clients that they can handle their insurance matters via call center or e-mail, as well as through their personal online client portal. The rapid transition went smoothly, due to the digital developments implemented at our Company in recent years.
• We provided the opportunity for our central office employees to work from home. For this, we organized the necessary technical and IT security conditions.
• We kept our sales agents informed about epidemiological restrictions, hygiene, curfew and social distancing rules, which have been strictly followed ever since.

Maintaining business continuity and sales support:

• We introduced customer authentication via video chat - among the first in the domestic insurance market. With this, we have entirely digitised the conclusion of insurance contracts. This allows the insurer’s sales agents to continue working even during the epidemic. The most important innovation of the service is that under the Civil Code and the legislation on distance selling, clients make contractual statements on video chat instead of the traditional signature, thus they are legally equivalent to contracts signed on paper. As there is no personal meeting between clients and sales agents, contracting is completely safe from a health point of view.
•  Due to the economic crisis caused by the epidemic, we informed our interested clients that it is not justified to return their investments due to the temporary unfavourable financial conditions. Their investments are safe and it is not worth making hasty decisions in times of temporary crises’.

CIG Pannonia Life Insurance is financially stable, its fundamentals are secure, its solvency capital adequacy according to Solvency II is exceptionally high, 343 percent. The epidemiological measures above have further strengthened this stability.